Frequently asked questions

Both, and we are explicit about which applies to each line. We manufacture finished products under OEM and private label agreements in an FDA-registered, cGMP-compliant facility, and we operate contracted supply programmes with audited producers for certain raw materials. The Certificate of Analysis for any lot names the producing facility.

It means you specify the product and we make it under your brand. You choose the actives and their doses, the dose form, the pack format and the artwork; we handle formulation, sourcing, production under cGMP, testing, labelling and release. You own the brand and the finished goods. Development typically runs 10–15 working days to first bench sample, and 4–6 weeks to a full production run.

Yes. The catalogue reflects what we hold and run most often, not the limit of what we can make. If you need an active, blend or dose form not listed, send the brief. We will confirm feasibility, source the material through our qualified supplier network, and quote the development and production timeline.

Most powdered ingredients start at 25 kg. Higher-value standardised extracts start lower, often at 5 kg, and packaging components are sold by the carton. Qualified buyers evaluating a material can request a paid sample of 100 g to 1 kg before committing to a full order.

Yes, and it is the most reliable way to start. Send the specification sheet, target assay, mesh requirement and any Certificate of Analysis from your current supplier. We will confirm in writing whether we can meet it, propose the closest achievable alternative if we cannot, and send a sample against the agreed spec.

Yes. Every lot ships with a lot-specific Certificate of Analysis showing identity, assay, heavy metals, microbiological results and residual solvents where relevant. Safety Data Sheets, allergen statements, and Kosher and Halal certificates are available for every product on request.

Certain lines are. Our USP-grade activated charcoal and acid-washed carbons are produced to pharmacopoeial specification and are used by pharmaceutical manufacturers. Most other products are food and supplement grade. Always confirm the required grade when requesting a quote, as the grade determines both specification and price.

Keep sealed in the original container in a cool, dry place below 25°C, away from direct light. Hygroscopic materials such as allulose and freeze-dried organ powders should be resealed immediately after sampling. Typical shelf life is 24 months for powders and 36 months for activated carbon, both from the manufacture date on the label.

Materials held in US stock ship within 3–7 business days of a cleared order. Made-to-order production, custom blends and OEM runs take 3–5 weeks depending on the dose form and component lead times. Samples usually go out within 48 hours.

Yes. We ship worldwide by air and sea freight on FOB, CIF and DDP terms. Export documentation, certificates of origin and phytosanitary paperwork are prepared as the destination requires. Domestic US orders move by parcel or LTL freight.